Policies, Legal and Critical Information Summaries
Everything You Need to Know In One Place
Company Terms and Forms
- Standard Form Customer Contract Summary (Jan 2022)
- Standard Form Customer Contract Main (Jan 2022)
- OLD Standard Form Customer Contract Summary (Sept 2019)
- OLD Standard Form Of Agreement Main (May 2012)
- Appointment of Advocate or Authorised Representative
- TCP Code
Company Policies
Customer Service Policies
- Customer Service Guarantee
- Customer Information Compliance Statement (CICS)
- Complaints Handling Policy
- Appointment of Authorised Representative or Advocate
- Priority Assistance Policy
- International Roaming Guide
- International Roaming Pricing Guide
Critical Information Summaries
Home Talk Plans
HomeTalk Basic Plan
HomeTalk Saver Plan
HomeTalk Choice Plan
HomeTalk Freedom 40 Plan
HomeTalk Freedom 70 Plan
HomeTalk Extreme Plan
HomeTalk Infinite Plan
FlexiTalk Plans
FlexiTalk Freedom Plan
FlexiTalk Extreme Plan
FlexiTalk Infinite Plan
Telstra MobileTalk Plans
MobileTalk Talk ‘N’ Text Plan
MobileTalk T-Freedom Plan
MobileTalk T-Extreme Plan
MobileTalk T-Infinite Plan
NBN Broadband Plans
NBN Saver Plan
NBN Freedom Plan
NBN Extreme Plan
NBN Infinite Plan
FlexiTalk / NBN Bundle Plans
NBN/VoIP Bundle Extreme Plan
NBN/VoIP Bundle Infinite Plan
FlexiTalk / ADSL Bundle Plan
ADSL Broadband Plans
Broadband Basic Plan
Broadband Saver Plan
Broadband Freedom Plan
Broadband Extreme Plan
Broadband Infinite Plan
Wireless Broadband Plans
Wireless Basic Plan
Wireless Saver Plan
Wireless Freedom Plan
Wireless Extreme Plan
Wireless Infinite Plan
Hometalk / ADSL Bundle Plan – Zone 1 Unlimited
Hometalk / ADSL Bundle Plan – Zone 2/3 Unlimited
Previous Hometalk / ADSL Bundle Plans – Zone 1
Bundle Freedom Plan
Bundle Extreme Plan
Bundle Infinite Plan
Previous Hometalk / ADSL Bundle Plans – Zone 2/3 25 Plans
Bundle Saver 25 Plan
Bundle Freedom 25 Plan
Bundle Extreme 25 Plan
Bundle Infinite 25 Plan
Previous Hometalk / ADSL Bundle Plans – Zone 2/3 100 Plans
Bundle Saver 100 Plan
Bundle Freedom 100 Plan
Bundle Extreme 100 Plan
Bundle Infinite 100 Plan
Further information on our Policies and Procedures is available here.